Privacy Policy

La Marina by Eddy’s (“we”, “us”, “our”) operates the website https://lamarinabyeddys.ca/ (the “Website”), which allows customers to place food orders online through our WooCommerce platform.

We are committed to protecting personal information and handling it responsibly, in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

When individuals visit our Website or place an online order, we may collect the following information:

a) Personal Information

  • Name
  • Email address
  • Phone number
  • Billing address
  • Delivery address (if applicable)
  • Order details and purchase history
  • Account login information (if an account is created)
  • Any information voluntarily provided through contact forms or communications

b) Payment Information

Payments are processed securely through third-party payment processors (such as Stripe, Square, PayPal, or similar providers).
Payment information is handled entirely by our payment providers in accordance with their security and privacy standards.

c) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Pages visited and interactions on the Website
  • Cookies and similar tracking technologies

How We Use Personal Information

Personal information is used to:

  • Process and fulfill online orders
  • Manage delivery or pickup requests
  • Communicate order confirmations, updates, or issues
  • Provide customer support
  • Manage customer accounts
  • Improve website functionality and user experience
  • Send promotional or marketing communications (only with consent)
  • Comply with legal and regulatory requirements

Cookies & Tracking Technologies

Our Website uses cookies and similar technologies to:

  • Enable essential e-commerce functionality (cart, checkout, login)
  • Remember user preferences
  • Analyze website traffic and performance
  • Improve online ordering experience
Users can disable cookies through browser settings; however, some features (including checkout and cart functionality) may not work properly.

WooCommerce & Customer Accounts

Customers may place orders as a guest or create an account.

If an account is created, personal information is used to:

  • Save order history
  • Speed up future checkouts
  • Manage account preferences
Customers are responsible for maintaining the confidentiality of their login credentials.

Third-Party Services

We rely on trusted third-party service providers to operate our online ordering system, including:

  • Payment processors
  • Website hosting providers
  • Delivery or order management platforms
  • Analytics tools (such as Google Analytics)
  • Email and marketing platforms
These providers only receive information necessary to perform their services and are contractually required to safeguard it.

Sharing of Information

We do not sell or rent personal information.

Information may be shared only:

  • To process payments and fulfill orders
  • With delivery or operational partners when required
  • To comply with legal obligations
  • To protect the rights, safety, or property of La Marina by Eddy’s, customers, or others

Marketing Communications

With consent, we may send promotional emails or updates about menu items, offers, or events.

Individuals may opt out of marketing communications at any time by:

  • Clicking the “unsubscribe” link in emails
  • Contacting us directly
Transactional emails (order confirmations, receipts) will still be sent as required.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.

While we strive to protect information, no online transmission or storage system is 100% secure.

Data Retention

Personal information is retained only as long as necessary to:

  • Fulfill orders and services
  • Maintain records for legal, accounting, or tax purposes
  • Resolve disputes or enforce agreements

Your Rights

Individuals have the right to:

  • Request access to personal information we hold
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent where applicable
Requests can be made using the contact details below.

External Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

For questions about this Privacy Policy or how personal information is handled, please contact:

La Marina by Eddy’s